Managed BPO Solutions in the Philippines
Scale your operations seamlessly. We provide the infrastructure, top-tier Filipino talent, and daily management—so you can focus on scaling your business.
Beyond acting as your Employer of Record, My Global Connection (MGC) offers comprehensive Business Process Outsourcing (BPO) solutions. Whether you need a dedicated customer support desk, specialized back-office assistance, or an entire offshore IT department, we build, house, and manage your team in the Philippines. We combine our strict local labor law compliance with operational excellence to deliver measurable results.
ROLES WE SPECIALIZE IN
Customer Experience & Support
Deliver 24/7, world-class support to your customers. We deploy highly trained, proficient agents handling inbound calls, email, and live chat support.
Back-Office & Admin Support
Reduce overhead with data entry, accounting bill administration, and network administration, so your institutional back-and-office operations run smoothly.
Virtual Assistants (VAs)
Get dedicated executive assistants to manage your schedule, inbox, and day-to-day tasks, freeing up your leadership team's time.
IT & Technical Support
From Tier 1 helpdesk support to specialized software development and network administration, we connect you with the Philippines' strong IT talent pool.
The MGC BPO Advantage
FULLY MANAGED OPERATIONS
Our BPO service includes operational oversight, Key Performance Indicator tracking, and quality assurance to guarantee high performance.
PREDICTABLE, FLAT-RATE PRICING
No hidden fees or surprise overheads. We offer a transparent pricing model that covers salary, benefits, workspace, and management.
PREMIUM INFRASTRUCTURE
Your dedicated team works in our secure, fully equipped local facilities with enterprise-grade internet and data privacy protocols.
SEAMLESS EOR INTEGRATION
We don't just work for you; we work with you. Our teams are trained to adapt to your company culture and proprietary software.
Ready to optimize your operations?
Let us handle the hiring, compliance, and daily management while you enjoy the cost savings and accelerated growth.
Talk to an expert