Customer Service Representative – Healthcare

About the Role

We are hiring Customer Service Representatives who will assist customers by providing accurate information and resolving concerns. This role requires excellent communication skills and the ability to deliver a high-quality customer experience.

Requirements

• Must be proficient in English
• At least 1 year of call center or care work experience; healthcare experience preferred but not required
• Strong empathy — this position handles delicate healthcare situations
• Solid communication skills in English with the ability to build rapport easily
• High emotional intelligence and ability to remain calm under pressure
• Strong active listener able to pick up on key points during conversation
• Must be residing in Metro Manila, Rizal, Cavite, Laguna, Batangas, or Bulacan
• Wired internet speed requirement: 25 Mbps download / 10 Mbps upload

Key Responsibilities

• Handle customer inquiries via calls
• Provide professional resolutions to customer concerns in a timely manner
• Accurately record customer interactions and updates
• Follow company guidelines, processes, and performance metrics
• Coordinate with internal teams to improve customer satisfaction

Salary and Benefits

• PHP 25,000 – PHP 30,000 per month
• Work-from-home setup
• Performance-based incentives
• 13th month pay
• Vacation leave and sick leave benefits
• Philippine holiday pay